We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.

Our organization undergoes independent third-party assessments to test our security and compliance controls.

We perform an independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised.

Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies.

Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.

All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.

We perform background checks on all new team members in accordance with local laws.

All of our services and data storage are hosted with Google Cloud Platform (GCP) and MUX. They both employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit GCP Security and MUX

All of our data is hosted on GCP and MUX databases. These databases are all located in the United States. Please reference the above vendor specific documentation linked above for more information.

All databases are encrypted at rest.

Our applications encrypt in transit with TLS/SSL only.

We actively monitor and log various cloud services.

We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.

We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.

We use AI systems that require data for analysis, but we disable all data training permissions on that data. We configure all privacy settings to protect customer data. For more details please see the follow vendor policies: OpenAI Enterprise, OpenAI Trust and VertexAI

We utilize a Virtual Private Cloud (VPC) for all of the services and data we manage, isolating them from other users of our cloud provider and from the internet as a whole.

Within our VPC, we are architected as a shared multi-tenant environment. Multiple customer’s data may be combined into a single database or cloud storage account and processed on a shared compute resource.

For customer access via our application, the data access architecture of our service ensures that data delivered outside of our VPC is limited to only that which the authenticated user has been authorized to access, based on the RBAC roles granted by the customer.

Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role.

Where available we 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.

We follow the principle of least privilege with respect to identity and access management.

We perform quarterly access reviews of all team members with access to sensitive systems.

All team members are required to adhere to a minimum set of password requirements and complexity for access.

All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.

We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.

Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.